“We all have plenty of things to do in day, so if managing toner can be automated with PAYS and it works well, we want to do it.”
– Bryan Turk, IT Manager, Dalton Carpet One, Athens, Georgia
Automated, transparent and profitable
From a customer perspective, the benefits are clear: a single, low-cost payment for all their print requirements, as well as HP Care Pack services and automated supplies replenishment. That means no downtime waiting for ink and toner to arrive, no cabinets filled with supplies, and next business day onsite repair. For partners, it is a clear path to ongoing, recurring business as opposed to single transactions.
“We’ve designed an HP Print At Your Service catalog that outlines each model, each page plan and how much customers can save in a single PDF that makes it easy to explain and consume,” says Shaffer. “You don’t really need much information in the sales process because the program is so simple. HP has also been awesome in providing collateral, sales kits, presentations and training.”
PCM has already signed up hotels, realtors, manufacturers, a home improvement retailer, a sporting goods company, and an electricity supplier among others. According to Bryan Turk, the IT Manager at Dalton Carpet One, “Now, the toner is more cost efficient and we have print experts helping us choose the right printers. I know we’re saving money doing it this way.”
“We lead with convenience, we lead with supplies automation, we lead with fixed monthly rate and next business day onsite repair,” concludes Shaffer. “HP is our number one business partner. The HP Print At Your Service program offers innovative solutions, best-in-class support, flexibility, and customer convenience. It’s easy to see why HP leads the way.”