What if I print less than my page plan?
If you do not use all your plan pages in a month, your unused pages will be automatically rolled over for future use. These pages will be kept in your account as rollover pages. Your rollover pages are available for up to one year.2 You can view and monitor your usage using the HP Print At Your Service Customer Portal.
What if I print more than my page plan?
If you have printed all of the pages in your plan and have used all of your rollover pages, the extra pages you print will automatically be added at the same cost per page as your current plan. You will be billed for these extra pages in 100-page increments.4
How do I know exactly how much I print every month?
You can find out how many pages you have printed, how many rollover pages are available, and how many additional page blocks you have purchased by signing in to the HP Print At Your Service Customer Portal.
What happens to my page plan at the end of one year?
Your page plan will automatically renew on your anniversary date for a maximum of five years unless adjusted or canceled by you.5,6
Can I change my page plan?
Yes, you can make adjustments to your page plan based on your print history or expected print needs.5,6 Adjustments to your page plan will become effective on your annual anniversary date and will not apply retroactively. Plan changes must be made at least 90 days prior to your plan anniversary date.
Can I cancel my page plan?
Yes, you can cancel your page plan with no penalty. The cancellation will become effective on your annual anniversary date. Cancellation of your page plan will terminate the supplies and service portion of your HP Print At Your Service plan. To cancel your page plan, you must notify HP Print At Your Service Call Center at least 90 days prior to your anniversary date.5,6
What are the customer requirements for HP Print At Your Service?
Once you receive your HP Print At Your Service printer, it must be connected to the office network (with Internet access). Be sure to also connect the HP Device Management Solution7 to the HP cloud right away to ensure you receive the ink and toner included in your plan.